Agent Configuration - Factory Reset

Description

A NetBeez Agent can be manually reset to the factory default.  This is an extreme measure.  You should not attempt to manually reset an Agent unless instructed to do so by NetBeez support. 

Note

If you are executing this procedure to update the NetBeez central server's address to which the Agent should report, please make sure that the Agent is connected to the Internet. 

Procedure

To reset an Agent to factory default settings, follow this procedure:

  1. Plug the Agent into a power supply and wait two minutes to make sure the boot process completes.
  2. Plug a USB thumb drive into one of the USB ports on the Agent.
  3. Wait at least 30 seconds.
  4. Remove the USB thumb drive.
  5. Reboot the Agent by unplugging it from the power and waiting until all LEDs turn off, then plug it back in.
  6. The Agent is now reset to the default configuration.

 

Note: This function is not available on Agents using the Raspberry Pi image downloaded from our documentation (see: Install NetBeez Agents).

Note: To reassign the Agent to a different dashboard, please run the installation script with the new secret key.

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