NetBeez customers can open a support ticket by sending an email to support@netbeez.net.

The NetBeez support team is available Monday through Sunday, 24 hours a day.

• Days of operation:
  • Business Hours: 9 AM - 5 PM US Eastern (EST), Monday - Friday excluding US Holidays
  • Response time from first request: 
    • Business Hours: one (1) hour
    • Off Hours including US Holidays: four (4) hours

Escalation of tickets

For ticket escalations, please call +1-844-638-2339 ext. 2.